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Catherine Gault from Paisley received £1,065 - Lloyds

Catherine Gault

In 2002 Catherine’s father had passed away and whilst she was in the bank dealing with his affairs it was suggested by a member of staff that she met with an adviser to discuss investments. She had previously cared for her father and was obviously grieving for him. The adviser suggested she invest a sum of money despite her vulnerable state at that time.

Catherine went ahead with the advisers recommendations as she felt that she was being given the right advice and she trusted her bank. However, there were a number of factors that the adviser did not take into account which meant that investing was clearly not the best option for her.

Catherine subsequently lost money on her investment and was left feeling devastated as she felt she had let her father down.

Catherine saw an advert for Goodwin Barrett and contacted us to discuss whether she had a case of mis-selling. After an in-depth discussion, it was felt that there were a number of areas were Catherine had been mis-sold, and a complaint report was sent to Lloyds TSB.

After Lloyds TSB had completed their investigations, they agreed with the points raised within the report and agreed to pay Catherine the sum of £1065.66.

Catherine was very happy with this result as she did not expect to receive anything from the bank.

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Customer Stories

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William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £36,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,700.
Stephen Montague from Hull got back £10,000 from Lloyds