Christine Fletcher from Hull received £6,900 - Lloyds
In December 2006 Mrs Fletcher received some money when she had to take early retirement from her job in order to look after her husband who had suffered a stroke. Lloyds TSB encouraged her to speak to a financial adviser when this money was paid into her account, she was happy to do this. The adviser recommended that Mrs Fletcher invested £25,000 into an ISA and OEIC and Mrs Fletcher followed his advice which seemed to make sense.
However, Mrs Fletcher was very concerned when she saw the value of her investment falling, particularly as she told the adviser that she couldn’t afford to lose this money as she would be needing to rely on it in her retirement. She felt she had no other option but to cash in her investment leaving her with a substantial loss after only 2 years.
Mrs Fletcher approached us and asked for our assistance. We investigated her case and it was clear that she was recommended to invest too much of her money in funds that were too high in risk.
We reported our findings to Lloyds TSB and Mrs Fletcher was delighted when she was awarded £6,902.50 to cover her losses, interest and compensation.
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After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
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We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,700.