Mis-sold Investment Specialists - Call For a Free Expert Claims Assessment
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We hope this section will help to answer any questions you may have. If you’d like to discuss your eligibility for a claim or if you have any other queries, please call one of our expert claims advisers, who would be happy to help.

Q1. How do I know if I am eligible to make a claim?

A. Our investment experts will discuss your case with you over the telephone to try and establish your circumstances at the time you made the investment. If you lost money and the risks were not properly explained there is a good chance you may be entitled to make a claim. In most circumstances we can tell you over the phone, after the initial discussion, if we think you should submit a claim.

Q2. What sort of investments can I claim against?

A. You can claim against any sort of stock market linked product in which the value of your capital can go up or down. Examples of this type of investment include Stocks and Shares ISAs, Unit Trusts and Investment Bonds. We can also help you claim for mis-sold Pension Transfers and SIPPS. Learn more about mis-sold investment products.

Q3. I don't have any paperwork, can you still help?

A. Yes – The paperwork relating to your investment is important but not always essential. If you don’t have it we can usually get it from the bank directly, so you can still make a claim.

Q4. I cashed in my investment years ago – how far back can you go?

A. This really depends on a number of factors – like if you still have the paperwork and which bank your investment was made with. As a general rule of thumb we can go back about 20 years but we have helped many people going back even further.

Q5. What are your fees?

A. We do not charge any upfront fees. If we are successful in getting you a refund our fee is 40% plus VAT of the final payout.

Q6. What happens after you get my signed claim forms?

A. Your personal claims adviser will put together a detailed report to send to your bank or financial adviser. This will set out our case for compensation. We will then provide you with regular updates on the progress of your claim and inform you as soon as we receive an offer from the bank.

Q7. How long does it all take?

A. Once you have signed and returned our claim forms we would usually have a final decision from the bank on a mis-sold investment within 6 weeks**. Pension claims can take up to 6 months.

Q8. What if the bank reject my claim?

A. If the bank rejects your claim we have the right to take your case to the Financial Ombudsman Service for an independent review.

Q9. Will my bank treat me differently if I make a claim?

A. No – making a claim will in no way affect your standing with the bank or your credit rating.

Q10. How much compensation might I get?

A. That will really depend on the specifics of your case. Our experts will make sure that any offer is made in accordance with the rules laid down by the Financial Ombudsman and that you get all the money that you are due.

Q11. How will any compensation get paid out?

A. The bank will usually pay all the compensation payment directly into your chosen bank account or they may pay you by cheque. Once you have received the money, you will need to pay our invoice within 7 days.

Q12. Can I make a claim myself with the bank?

A. Yes, you are entitled to complain directly to your bank but many people choose to use Goodwin Barrett because of our experience and expertise. We take away all the hassle and stress and handle everything on your behalf.

Q13. Why should I use Goodwin Barrett?

A. We have a proven track record in settling financial mis-selling claims and have already reclaimed over £80 million for our customers.*** Our investment claims advisers have the necessary expertise to put together a strong case for mis-selling, giving you the chance of reclaiming potentially thousands of pounds.

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William Thornley

from Bolton
compensation from Halifax

Alan Burke

from Bolton
compensation from Santander

Why choose us?

  • Hassle-free process.
  • No lengthy paperwork to complete.
  • No upfront fees. *
  • Your own dedicated claims expert.
  • Claims settled within 6 weeks on average. **
  • Over £80 million reclaimed for clients. ***
More About Us

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If you feel you've been let down by your bank or financial adviser please call us.

Call today 0808 163 1659

Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,700.