Janet Rynkiewicz from Manchester received £36,700 - Halifax
When Mr Rynkiewicz received his pension lump sum from his employer Halifax suggested Mr and Mrs Rynkiewicz speak to a financial adviser about what to do with the money. The adviser recommended that the couple invest £30,000 into Investment Bonds and Investment ISA’s.
However, they were very concerned when they saw the value of these investments falling, particularly as they told the adviser that they couldn’t afford to lose this money as it was to help them through their retirement. They felt they had no other option but to cash in these investments leaving them with a substantial loss.
Mrs Rynkiewicz called us for our expert opinion. We investigated her case by examining the paperwork and having a detailed discussion with her about her recollection of events at the time. It was clear the advice given was not suitable for her circumstances.
We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
"I would certainly recommend them to anyone" commented Mrs Rynkiewicz
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