John Gilbert from Burton-On-Trent received £1,880 - Lloyds
John and Marilyn were nearing retirement a number of years ago and planning a house move when they approached Lloyds TSB for some investment advice. They were recommended to invest into a combination of ISA’s and Unit Trusts with Scottish Widows.
They were encouraged to invest the majority of their savings at an uncertain time in their lives but were reassured by the adviser that their money was safe and that they simply could not lose.
However, Mr and Mrs Gilbert soon realised that this was not the case and suffered a loss when they surrendered their investments just a short while later. They felt “shocked” at this loss and did not realise there was anything they could do regarding this.
John saw an advert for our service in his local paper and called us. After discussing their case at length, a complaint was submitted to Lloyds TSB on the basis of unsuitable advice in a number of areas.
Just a short time later Mr and Mrs Gilbert were very pleased to find that the bank agreed with the points raised and were willing to make them an offer of compensation of £1882.
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After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
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We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,700.