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All our advisers are experienced in financial services and will ensure your claim is handled with the utmost professionalism and care.

Michelle Barrett

Michelle Barrett

Operations Director

Having worked in financial services for over twenty years, Michelle has a clear understanding of the malpractice and pressure selling which has been a part of British banking for the past three decades.

Michael Jordan – CeFA

Michael Jordan – CeFA

Training and Development Manager

Michael has worked in senior management roles in banking with Barclays and NatWest. As a qualified independent financial adviser with over 25 years’ experience, he is well placed to train and develop our teams to provide the best possible customer experience.

Mark Carroll

Mark Carroll

Operations Manager

Marks primary role is to ensure that our process, through the use of technology and hi-tech systems, provides our customers with an easy and stress-free claims process.

Dean Abeal - CertPFS

Dean Abeal - CertPFS

Call Centre Senior Team Leader

Dean heads up our team of agents calling those clients who have expressed an interest in our service. His team identify those people that may benefit from our service and pass them over to our experienced Claims Advisers.

Melanie Platt – CeFA

Melanie Platt – CeFA

Senior Team Leader

Melanie has spent years checking the quality of advice given by financial advisers in banks. As part of a Compliance Unit it was her job to ensure advisers complied with the ‘best advice’ principles laid down by the Financial Conduct Authority. Melanie has the necessary expertise to quickly identify cases of investment mis-selling.

Steve Wise – CertPFS CeRER

Steve Wise – CertPFS CeRER

Senior Team Leader

A career with some of the UK`s biggest insurance and investment firms means Steve has an in depth knowledge about investment products. A qualified independent financial adviser he knows exactly how the mis-selling of these products has affected ordinary people.

Brian Simons – Dip Cii CeFA ACIB

Brian Simons – Dip Cii CeFA ACIB

Senior Team Leader – Pensions

A long career with Barclays and latterly HSBC puts Brian in an ideal position to deal with customers who feel they may have been badly advised. Brian has an in depth understanding of the process involved in the sale of investment products by banks, with a specialist interest in Pensions.

Mark Harrison – CertPFS

Mark Harrison – CertPFS

Senior Claims Adviser

Time spent with some of the UK`s biggest financial institutions means Mark has a wealth of knowledge about the Investments market and the products offered. Mark deals with initial telephone enquiries from clients who want to know if they may have a claim for compensation.

Graham Harris – CertPFS

Graham Harris – CertPFS

Senior Claims Adviser

Graham is one of our most experienced advisers specialising in putting together the best possible case for mis-selling on behalf of our clients. Having previously worked for major financial institutions he has many years of experience to call upon.

Tony Roberts – ACIB

Tony Roberts – ACIB

Senior Claims Adviser

A career spanning 30 years at Barclays Bank means Tony has all the experience needed to assess the merit of any claims put forward from our clients. Tony now specialises in putting together detailed claim reports highlighting areas of mis-selling and poor advice given by bank advisers.

Andrew Leighton – CertPFS

Andrew Leighton – CertPFS

Senior Claims Adviser

Andrew has worked as a financial adviser with Nat West/RBS dealing primarily with the sale of investment products. He has had extensive dealings with Stocks & Shares ISAs, Unit Trusts and Investment Bonds, exactly the sort of products offered by most high street banks.

Steve Brady – CertPFS

Steve Brady – CertPFS

Senior Claims Adviser

As an ex financial adviser with Prudential and Aviva, Steve has years of experience in advising customers about how to invest their savings. He now helps clients of Goodwin Barrett claim compensation for losses due to bad advice from high st bank advisers.

Scott Cam – CertPFS

Scott Cam – CertPFS

Senior Claims Adviser

Scott has worked at Norwich Union and Royal London giving him a strong background on the types of products we talk to customers about.

Rachel Newmarch – CertPFS

Rachel Newmarch – CertPFS

Senior Claims Adviser

Rachel has previously worked mainly in the IFA market meaning she has a great understanding of the wide range of products sold by advisers. She was also heavily involved in making sure all regulations were complied with by financial advisers.

Peter Ashworth – CertPFS

Peter Ashworth – CertPFS

Senior Claims Adviser

Peter was previously a financial adviser with Lloyds and Nat West. This puts him in an ideal position to talk to our clients about the advice they were given. He has a good knowledge on the sales process adopted by the banks meaning he can help secure compensation when it is due.

Michael Reeder - CertPFS

Michael Reeder - CertPFS

Senior Claims Adviser

Michael has gained valuable experience as a Financial Planning Manager with HSBC and Halifax. Many of our customers have been mis-sold investments by these institutions – meaning Michael can quickly identify those people we may be able to help.

Wendy Spring – CeFa

Wendy Spring – CeFa

Senior Claims Adviser

Wendy has spent many years working for both RBS and Lloyds as a Financial Adviser. She has a wealth of experience and is able to easily identify cases where clients have been mis-sold.

Christopher Dean - DipFA

Christopher Dean - DipFA

Senior Claims Adviser - Pensions

Christopher has spent many years checking the quality of advice given by financial advisers. As part of a Business Monitoring Unit it was his job to ensure the advice given was appropriate and suitable for each customer.

Cerrie Roache

Cerrie Roache

Senior Claims Adviser – Pensions

Cerrie has developed her skills over the last few years at Goodwin Barrett. She has a good understanding of the claims process and combined with an in-depth knowledge on pension products, she is the first contact for clients who are concerned about their pensions.

Graham Thornley - CertPFS

Graham Thornley - CertPFS

Senior Claims Adviser - Pensions

Graham has many years` experience in financial services, in both the UK and overseas for major financial institutions including Norwich Union and Scottish Amicable. This has given him a wealth of in depth knowledge on Pensions advice and products.

Anjan Chatterjea – CertPFS

Anjan Chatterjea – CertPFS

Senior Claims Adviser – Pensions

Anjan has spent over 25 years in financial services at senior management levels with Barclays and HSBC. He has an in-depth knowledge of all pension products offered by IFAs and other providers. He is now the first port of call for clients looking to reclaim money lost on mis-sold pensions.

Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,700.