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Brian Orsborn from Wigan got back £13,700 from RBS/Natwest

Brian Orsborn

Mr & Mrs Orsborn were encouraged to meet with a Royal Bank of Scotland adviser because of the large amount of money they had saved in their deposit account. A guaranteed investment bond was recommended for a period of three and a half years along with two equity based ISA’s. At the end of the term they were disappointed to receive only the original investment from the bond and had lost money on the ISA’s.

Having assessed their circumstances both personally and financially at the time of the sale it became apparent that the advice given by RBS may not have been suitable. As inexperienced investors the clients were exposed to more risk than they should have been.

A detailed complaint was submitted to RBS highlighting the concerns identified. After a full investigation of the complaint RBS agreed that the advice was unsuitable and agreed to pay the clients £13,700.

A delighted Mr Orsborn said “A very helpful and courteous service from Steve Wise and his team, always kept up-to-date”

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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds

Figures shown are before the deduction of our fee.