Brian Orsborn from Wigan received £13,700 - RBS/Natwest
Mr & Mrs Orsborn were encouraged to meet with a Royal Bank of Scotland adviser because of the large amount of money they had saved in their deposit account. A guaranteed investment bond was recommended for a period of three and a half years along with two equity based ISA’s. At the end of the term they were disappointed to receive only the original investment from the bond and had lost money on the ISA’s.
Having assessed their circumstances both personally and financially at the time of the sale it became apparent that the advice given by RBS may not have been suitable. As inexperienced investors the clients were exposed to more risk than they should have been.
A detailed complaint was submitted to RBS highlighting the concerns identified. After a full investigation of the complaint RBS agreed that the advice was unsuitable and agreed to pay the clients £13,700.
A delighted Mr Orsborn said “A very helpful and courteous service from Steve Wise and his team, always kept up-to-date”
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