Catherine Gault from Paisley got back £1,065 from Lloyds

In 2002 Catherine’s father had passed away and whilst she was in the bank dealing with his affairs it was suggested by a member of staff that she met with an adviser to discuss investments. She had previously cared for her father and was obviously grieving for him. The adviser suggested she invest a sum of money despite her vulnerable state at that time.

Catherine went ahead with the advisers recommendations as she felt that she was being given the right advice and she trusted her bank. However, there were a number of factors that the adviser did not take into account which meant that investing was clearly not the best option for her.

Catherine subsequently lost money on her investment and was left feeling devastated as she felt she had let her father down.

Catherine saw an advert for Goodwin Barrett and contacted us to discuss whether she had a case of mis-selling. After an in-depth discussion, it was felt that there were a number of areas were Catherine had been mis-sold, and a complaint report was sent to Lloyds TSB.

After Lloyds TSB had completed their investigations, they agreed with the points raised within the report and agreed to pay Catherine the sum of £1065.66.

Catherine was very happy with this result as she did not expect to receive anything from the bank.

Learn more about Lloyds investment Mis-selling