Mis-sold Investment FAQs
We hope this section will help to answer any questions you may have. If you'd like to discuss your eligibility for a claim or if you have any other queries, please call one of our expert claims advisers, who would be happy to help.
Q1. How do you define mis-selling?
Q2. How do I know if I am eligible to make a claim?
Q3. What sort of investments can I claim against?
Q4. Can I take investment companies to court?
We take your complaint directly to those responsible for giving you the poor advice and set out clearly why we think that advice was unsuitable. We are able to do this because all our claims advisers are experienced in financial services and have the necessary expertise to secure you the compensation you are due.
Q5. How much will I receive in compensation?
The average payout we get for our customers is £8000
Average calculated between Jan 2017 to date and before deduction of our fees
Q6. What are your fees?
If you cancel after 14 days and we have already submitted your claim, and an offer of compensation is subsequently made, we’ll send you an invoice for our fee which is calculated on the total amount you get back.
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The above fee illustration is not to be taken as an estimate of the amount likely to be recovered for you.
Q7. Do I have to pay tax on my compensation money?
If you are a non-taxpayer, it is possible that you will be able to reclaim some or all of this tax back by contacting HMRC and completing Form R40. If you are a higher rate taxpayer it is possible that you may have a further tax liability – you would be urged to seek independent tax advice in this respect.
Q8. How long does a claim take?
Q9. I don't have any paperwork, can you still help?
Q10. Is there a time limit on mis-sold investment claims?
Q11. How far back can you go?
Q12. What are some examples of a mis-sold investment product?
Q13. Is there a limit on how much compensation you can claim?
Our average compensation claim is around £8000* with the highest we have reclaimed for a customer being over £200,000!
*Average calculated between Jan and July 2018 and before deduction of our fees.
Q14. Are any mis-sold investment products time-barred?
Our expertise means we can put together a case highlighting why your case should not be time barred. We secure compensation for people everyday on claims which could potentially have been time barred.
Q15. What happens after you get my signed claim forms?
Q16. Can I make a claim myself with the bank?
Q17. Will it affect the relationship I have with my bank?
In actual fact it is very unlikely that your local branch will even be aware that you have complained as all complaints are dealt with by a central department.
Q18. What if the bank reject my claim?
Q19. Will you need my bank details?
Q20. How will any compensation get paid out?
Q21. Why should I use Goodwin Barrett?
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compensation from Halifax
compensation from Santander
Why choose us?
- Hassle-free process.
- No lengthy paperwork to complete.
- Your own dedicated claims expert.
- Claims settled within 8 weeks on average.
Speak to our friendly experts
If you feel you've been let down by your bank or financial adviser please call us.
Call today 0808 163 1659
We've helped thousands of people win compensation as a result of unsuitable financial advice.
I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
I am so grateful to your company but especially to Steve Wise for getting me the money back
We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Figures shown are before the deduction of our fee.