NatWest Investment Mis-selling

Do you have a NatWest account? Have you ever been advised by NatWest to take out an investment? Do you think you may have received incorrect or unsuitable information relating to the investment NatWest sold you? We specialise in handling compensation claims for mis-sold investments, and our experts are experienced in claiming on investments that were mis-sold by NatWest.

Perhaps you’ve had a claim turned down by NatWest already. Maybe you need to make a new claim, or you have a family member or friend who could do with some professional guidance. Whatever your situation, contact us to see how we can help.

Making an investment claim from NatWest

Our investment claims process is really straightforward. We’ll discuss your case with you over the phone and if we think we can help, we’ll send you a simple form to sign and return so our experts can get to work on your claim. And it really doesn’t matter how long ago you made your investment, we may still be able to help depending on your circumstances.

More about NatWest investment mis-selling

NatWest’s investment mis-selling has been in a series of headlines in recent years. In May 2015, the bank was forced to offer compensation to some 24,000 customers after it was engulfed in a £70 million investment mis-selling scandal involving complex ‘structured deposit’ investments.

Many people were led to believe the bond was low risk. In fact the product was so freakishly complicated, it would have been virtually impossible for a layperson to understand the risk involved in a single meeting. Some customers even reported home visits by NatWest advisers who tried to convince them to part with their savings.

RBS, which NatWest is part of, has since acknowledged this as an example of investment mis-selling and apologised for not explaining the product properly. They are taking the product off the shelves and have agreed to pay compensation to any who were affected.

NatWest’s investment mis-selling problems have been further fuelled by their poor handling of complaints. In 2011, NatWest was fined £2.8 million by the Financial Services Authority (FSA) for their unsatisfactory complaints procedure. The former banking industry regulator said there was an unacceptably high chance that customer complaints weren’t being handled correctly. In December 2014, Paul Farrelly called for the Government to make the handling of complaints independent from banks, a move inspired by the way in which the NatWest compensation claims were affecting his constituents.

Do you think you may have a valid NatWest investment claim?

There are many grounds for launching a claim. If you can answer “no” to any of the below, you may be entitled to reclaim your money:

• Did you feel fully informed about your investment?
• Were you told about all the risks?
• Were you asked about the investment products you prefer?
• Were you asked about your attitude to risk?

These are only example questions. Talk to one of our advisers today to find out exactly what you may be entitled to, and you may be able to claim back your money within weeks.