Margaret Long from Stockport received £1,500 - RBS/Natwest
Mrs Long was encouraged to invest the money she held on deposit into a risk-based investment with RBS that lost money.
Having assessed her circumstances both personally and financially at the time of the sale, it became apparent that the advice given by RBS may not have been suitable as her attitude to investment risk had not been assessed correctly.
A detailed complaint was submitted to RBS highlighting the concerns identified. Having investigated the complaint the bank accepted that the advice was unsuitable and agreed to pay the client £1,500.
A delighted Mrs Long said “I am so grateful to your company but especially to Steve Wise for getting me the money back”.
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