Pre Contract Information
The service we provide
If you lost money as a result of unsuitable investment or pension advice given to you by a bank or financial adviser, we can help you to make a claim to recover those losses with additional interest.
Our claims advisers will discuss your case with you over the telephone to try to establish your circumstances at the time you made the investment. In most circumstances we can tell you over the phone if we think you should submit a claim.
Once we have established if a claim can be made we'll ask your permission to start the claims process. We'll arrange for our private courier service to visit you to sign the necessary forms. This visit usually lasts around 10 minutes. Using a courier service means we can operate a fast and secure claims process and it's at no cost to you.
If you don’t have any paperwork we will contact your bank or financial adviser to get the details we need.
We will keep you updated regularly throughout the process by text message, email, letter or telephone call.
Our fees explained
We will charge you a fixed fee of 40% plus VAT (total of 48%) of the gross amount of compensation you receive from your claim. If we are not successful in getting you a refund you pay us nothing.
An example of our fees are as follows:
|Compensation paid |
into your bank
|Our fee 40% |
plus VAT (total 48%)
|You would |
be left with
Please note the above fee illustration is not to be taken as an estimate of the amounts we are likely to recover
Making a claim yourself
You do not need to use Goodwin Barrett to make this claim – you can do this yourself free of charge and if your claim is unsuccessful you can pursue this with the Financial Ombudsman Service. In the event that your financial adviser is no longer in business you may be able to use the services of the Financial Services Compensation Scheme.
Your right to cancel
You have the right to cancel the contract by telephone, email or in writing to Goodwin Barrett within 14 days of signing the contract and you will not be charged. If you terminate after 14 days, and we have submitted your claim, and an offer of compensation is subsequently made, we will charge our full fee as detailed above. If you cancel after 14 days, and we have submitted your claim, and we are unsuccessful, we will not charge a fee.
How to complain about our service
Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided. Our contact details are as follows: Address: Goodwin Barrett Ltd, Mikar Business Park, Northolt Drive, Bolton, BL3 6NJ Telephone: 01204 471280 Email: firstname.lastname@example.org
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compensation from Halifax
compensation from Santander
Why choose us?
- Hassle-free process.
- No lengthy paperwork to complete.
- Your own dedicated claims expert.
- Claims settled within 6 weeks on average.
Speak to our friendly experts
If you feel you've been let down by your bank or financial adviser please call us.
Call today 0808 163 1659
We've helped thousands of people win compensation as a result of unsuitable financial advice.
Please note the amounts shown are before the deduction of our fee which is 40% plus Vat – total 48%.
I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
I am so grateful to your company but especially to Steve Wise for getting me the money back
We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.