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Russell McGrath from Colwyn Bay got back £2600 from Halifax

In May 2008 Russell had managed to accumulate a lump sum from  his work in the Emergency Services by saving regularly from his salary. He agreed to meet with a financial adviser to discuss the various options he had for these savings.

Russell was advised to invest a lump sum of £7,200  which was the maximum that could be placed into a Stocks and Shares ISA at the time. Despite having no investment experience he was recommended to invest this significant amount the first time he met with the adviser, without being able to take time to think about the fact he was taking risks with the money he had carefully built up over a period of time. By the time he had time to reflect on his decision just 9 months later he had lost nearly £1,750.

After hearing our radio advert Russell contacted Goodwin Barrett and we discovered he had been advised to invest into funds which were much too high in risk for someone having never invested before – particularly having been encouraged to sign up straight away. We sent our claim to Halifax explaining that Russell should not have been advised to take this level of risk with his savings.

Halifax investigated the advice they had given to Russell  over 10 years previously and agreed that it was not suitable for him at that time. They refunded the money he lost and paid him what he may have got had the advice been correct. In addition interest was added for the time he was without access to his money which resulted in a payment to Russell of £2,633.

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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds

Figures shown are before the deduction of our fee.