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Anna Charles from Colwyn Bay got back £2,280 from HSBC

In April 2000 Mrs Charles retired from her job with the Local Authority and received a lump sum payment. She banked with HSBC and they arranged a meeting with a financial adviser.

Mrs Charles explained her personal circumstances to the adviser and she was advised to invest £10,000 of her money into a Stocks and Shares ISA and a unit trust. This investment was spread across UK and European shares. She agreed with the adviser but when she cashed in her investment the following year she received £9,571.

Anna saw our Internet ad and contacted us asking for our assistance. We examined the advice she had been given and identified that Anna shouldn’t have been advised to invest so close to her retirement and that the funds recommended to her contained far too much risk, particularly so for someone who had never invested before.

We sent our claim to HSBC explaining why Anna was advised wrongly.  After investigating her case they agreed with our findings and paid Anna £2,282 covering her £429 loss together with interest n line with Financial Ombudsman Service guidelines.

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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds

Figures shown are before the deduction of our fee.