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Andrew Mathews

Andrew was aged just 18 when he inherited £10,000 from his late grandfather. Sensibly, he approached his bank and asked them for advice for the best place to keep his money as a nest egg for the future. Andrew trusted the bank and invested the whole £10,000 into an ISA and Unit Trust.

Andrew did not want to touch this money for as long as possible so left it for over 7 years before withdrawing a large amount to assist with renovating his home before closing the investments in 2017. Andrew felt that perhaps he wasn’t advised in the best way and contacted Goodwin Barrett after hearing our advertisement on the radio.

We looked into Andrew’s investments and discovered that the £10,000 he invested in 2000 returned him over £13,000 when he cashed it in. However, Goodwin Barrett calculated that Andrew would have been better off if he had been given more suitable advice.

We wrote a report and sent the claim to Lloyds arguing that it was wrong to recommend Andrew to invest in high risk funds such as the European and Pacific Growth Funds as they contained too much risk for someone who had never invested before, particularly an 18 year old student.

Lloyds bank investigated and agreed that it was not suitable for him at that time. Even though Andrew got back over £3,000 more than he originally invested, we told Lloyds to pay him what he could have earned in a more suitable investment with interest on top. This resulted in Andrew receiving a payment of £2,000.

*amounts reclaimed for customers are before the deduction of our fees.

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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

Please note the amounts shown are before the deduction of our fee which is 40% plus Vat – total 48%.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds