Angela Jackson from Sheffield got back £1,000 from Halifax

Angela’s father died leaving her with an inheritance and she decided to speak to a financial adviser from Halifax as she wanted to put some of this money away for her family.

The adviser recommended that she invest a total of £26,000 for herself and her two children into 3 separate Guaranteed Investment Plans. The investments appealed to Angela as she could not lose any of her capital if she left them in place for 5 years. However, after the 5 year term Angela simply received her money back with no growth in value.

Angela heard Goodwin Barrett’s ad on the radio and contacted us to see if this was something we could help with. We discussed Angela’s personal and financial circumstances and found that even though she didn’t lose any capital she was still risking the potential return of interest she could have earned which wasn’t suitable advice for her.

We submitted our claim to Halifax and explained why we felt Angela was advised wrongly. Halifax agreed and paid Angela £1,069.