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Delrose Westman from Shipley got back £7,000 from Halifax

In 1996 Ms Westman was buying a new home and approached Halifax to arrange a mortgage.

She discussed her circumstances with the adviser and was recommended to take an interest only mortgage rather than a repayment mortgage. These mortgages were popular at this time and customers would normally be recommended to invest into an Endowment plan to repay the mortgage at the end of the term. Mrs Westman was advised to use a Halifax Homeplan, which later became an ISA, to repay her mortgage and paid monthly payments of £41 into it until she changed her mortgage arrangements in 2004.

Ms Westman saw our online ad and contacted us to see if we could help. We looked at the advice she had been given and concluded that she should have been recommended to take a repayment rather than an interest only mortgage. Interest only mortgages are not guaranteed to be repaid when the mortgage term ends because the Homeplan ISA would have relied on stock market growth to reach the mortgage amount outstanding. This type of mortgage is very risky and we sent our claim to Halifax explaining it wasn’t suitable for Ms Westman.

After investigating her case they agreed with our findings and paid Ms Westman £7,060. This amount covered the additional cost to her by not taking out a more suitable repayment mortgage.

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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds

Figures shown are before the deduction of our fee.