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Dr Jasmine Murray from Reading got back £13,590 from Santander

Dr Murray and her husband had downsized their home and had money left over after buying their new house. They spoke with a financial adviser at Abbey National about the best options they had for their funds.

The couple had never invested money previously but were advised to put a lump sum into a complicated ‘Inscape’ portfolio. This contained shares from all around the world and would use ISA allowances each year.

Investments like this should normally be held for a minimum period of 5 years but Dr Murray needed access to these funds much sooner and had withdrawn all the money within 3 years losing around £6,000 of capital.

We sent our claim to Santander arguing that Dr Murray and her husband should not have been advised to invest into the portfolio as they were taking too much risk, particularly as they were first time investors. It was also clear they were told to invest too much of their money.

After investigating our claim Santander agreed. They refunded Dr Murray the £6,000 that was lost and on top of this calculated what she could have earned had the money been left on deposit. This amount with additional interest resulted in a payment to Dr Murray totalling £13,590.



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Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
William Thornley from Bolton got back £21,400 from Halifax
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Alan Parton from Bolton got back £15,500 from Lloyds
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
Stuart Snowden from Hull got back £7,000 from Santander
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
William Miller from Yeovil got back £37,900 from Lloyds
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Margaret Long from Stockport got back £1,500 from RBS/Natwest
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Janet Rynkiewicz from Manchester got back £26,700 from Halifax
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Fred Hardman from Rossendale got back £6,916 from Halifax
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Stephen Montague from Hull got back £10,000 from Lloyds

Figures shown are before the deduction of our fee.