All our advisers are experienced in financial services and will ensure your claim is handled with the utmost professionalism and care.
Michelle Barrett
Managing Director
Having worked in financial services for over twenty years, Michelle has a clear understanding of the malpractice and pressure selling which has been a part of our banking culture for the past three decades. She has made it her mission to provide financial justice for customers of high st banks.
Michael Jordan
Head of Training and Development
Michael has worked in senior management roles in banking with Barclays and NatWest. As a qualified independent financial adviser with over twenty five years experience, he is well placed to train and develop our teams to provide the best possible client experience.
Vicki Hirshals-Fleming
Head of Operations
Vicki has been with Goodwin Barrett since its inception. She has built up a wealth of knowledge around the claims process. It is Vicki’s responsibility to make sure we continue to deliver a high level of customer service. This involves liaising closely with all the banks to ensure claims are investigated in the quickest possible time whilst keeping our clients fully informed.
Melanie Platt
Office Manager
Melanie spent years checking the quality of advice given by financial advisers in banks. As part of a Compliance Unit it was her job to ensure advisers complied with the ‘best advice’ principles laid down by the FCA. It is now her job to make sure that any decisions made by the banks on claims submitted are checked and challenged to ensure we get the best possible outcome for our clients.
Derek Welsby
Senior Claims Adviser
Derek has a background in regulated financial advice. He spent many years advising customers of high st banks like Halifax. He now deals with enquiries from those consumers who feel let down by previous financial dealings with their banks.
Temidayo Aboderin
Senior Claims Adviser
Temi has built up her knowledge over a number of years at Goodwin Barrett and her warm and engaging style means our clients feel they can trust her to get them the best possible outcome.
Scott Cam
Senior Claims Adviser
Scott has worked at Norwich Union and Royal London giving him a strong background on the types of products we talk to clients about.
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Chloe Hunt
Senior Claims Adviser
Chloe has developed her skills over the last few years at Goodwin Barrett. She has a good understanding of the claims process and combined with an in-depth knowledge on investment and pension products, she is able to put together a strong case for clients who are interested in reclaiming their lost money.
Jamie Shakeshaft
Senior Claims Adviser
Jamie has worked for Goodwin Barrett for a number of years. She has all the necessary skills to compile a claim which will best represent the clients circumstances and achieve the right outcome.
Simon Motley
Senior Claims Adviser
Simon has had a lengthy career working for Barclays and HSBC in addition to a number of years as an IFA. He uses his experience to compile key claim points for our clients for both mis-sold investments and pensions.
Andrew Howie
Senior Claims Advisor
Andrew is the first point of contact for anyone with a possible claim. He has all the necessary expertise to be able to guide clients through our simplified claims process.
Customer Stories
We've helped thousands of people win compensation as a result of unsuitable financial advice.
I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
I am so grateful to your company but especially to Steve Wise for getting me the money back
We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Figures shown are before the deduction of our fee.